Returns Policy

WHAT can be returned?

You can return any items from our store within 7 days of goods being received. If they're faulty, please notify us with an email and photo as soon as possible for a full refund. For change of mind, the goods must be in original un-opened packaging and a store credit will be applied to your account.

WHEN do items need to be returned by?

You must notify us of intention to return goods within 7 days of receiving goods via email or phone. Goods need to be returned within 30 days of receipt.

WHERE do items need to be returned to?

Please address all returns to our store:

Pretty Sweet Supplies
Unit 18, 5 Hudson Ave
Castle Hill NSW 2154

HOW do customers return items?

You may return items in person to our store during trading hours. If items are being returned by mail, please note you will have to bear all shipping costs.

Our trading hours are:

8.30am - 5.00pm (Monday - Friday)
9.00am - 2.00pm (Saturday)

CREDIT for returns?

We will either issue a refund (if faulty) or issue a store credit (for change of mind). Please allow up to 2 weeks for this process.